Refund Policy

60-Day Satisfaction Guarantee

We want Trivanee to feel like a simple, calming part of your daily relief routine. If you use your Trivanee product as directed and you're not satisfied, contact us within 60 days of delivery at support@trivanee.com and we'll help make it right — including a refund when eligible. No complicated questions.

Keeping the guarantee fair

To keep the guarantee fair for everyone, returned items should be in reasonable condition, with the original packaging and included accessories when possible. The guarantee does not cover damage caused by misuse, accidents, modifications, or using the product outside the recommended instructions and routine.

Damaged or defective on arrival

If your item arrives damaged or defective, contact us within 7 days of delivery with your order number and a photo or video of the issue. We'll arrange a free replacement or full refund at no cost to you.

How to start a return or refund request

Email support@trivanee.com with your order number and a short note about the issue. We may ask for a brief description and basic photos or video so we can process your request quickly. We'll respond within one business day with next steps.

Refund processing

Once your return or claim is approved, refunds are issued to your original payment method within 7–10 business days. Original shipping fees are non-refundable unless the return is due to a defect or our error.

Non-returnable items

Gift cards and final-sale items cannot be returned.

Questions? Reach us anytime at support@trivanee.com.